Shipping Policy

DELIVERY INFORMATION

Shipping

We deliver all our parcels through Australia Post with tracking, Australia wide and offer free store pick up.

We currently only ship to Australian addresses and not internationally unless on request, at which time postage costs would be calculated based on weight.

We have flat rate postage for all items via Regular Parcel Post with tracking.  Express Post or Registered Post will incur additional fees accordingly. Australian orders ship for FREE when they are over $150*.

*All furniture and most art items & rugs do not qualify for free shipping and are pick up only. Please check prior to purchase.  Courier on request.

Express Post Option

If you have a deadline or a special event we are happy to offer an express post option. This guarantees that your order will be shipped the same day (when placed before 1pm).

Delivery Time

Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on your location.

Please take care to enter the correct address details when you order. If a parcel comes back to us marked ‘return to sender’ you will be charged a re-posting fee to send it to you again. If you return unwanted items to us by ‘return to sender’ a postage fee will be deducted from your refund.

Unfortunately we cannot be held responsible for any goods either lost or damaged during transit. Damaged or lost orders should be resolved with Australia Post. Replacement of damaged or lost items is made at the discretion of Little Cactus.